Kamil Zuchelkowski

ITIL-based support via ServiceNow (chat, email, phone; Cisco Finesse, Webex). iManage support, access management via Prosperoware Milan, remote diagnostics with BeyondTrust. Troubleshooting Outlook, Word, Excel, Teams, Skype, Zscaler, Intapp and Litera. User/group management in Active Directory (Citrix), remote software deployment (AMSX, Skyefall), secure email delivery (Kiteworks), and Azure administration: MFA, Intune, BitLocker, Exchange, authentication log monitoring.

Functional and compatibility testing of VR and PC games. Defect reporting in Jira and TestRail, audio/video capture in OBS, media conversion and compression in HandBrake.

Installation and configuration of Proxmox, Zabbix, Windows Server 2019 AD, iLO and VLANs. Configuration of MikroTik routers and Juniper switches. First-line support for external clients; administration of WHMCS, LMS, VisoST and Zimbra.

Management of the internal time-tracking system (Viso). Day-to-day user support, procurement and replacement of computer hardware, basic servicing of Konica Minolta printers. Administration of Workflow and inventory modules in ERP, MySQL database maintenance and development, plotter printing.

First-line helpdesk support. Servicing of production computers (diagnostics, repairs, configuration). Preparing workstations and rooms for LAN/WAN network access.

First-line user support (incidents, tickets). Management of the internal time-tracking system. Active Directory administration on Windows Server 2016.